Refunds & cancellation

The free sample costs nothing

You pay nothing to get a sample, and you are under no obligation after you see it.

7-day free trial: owe nothing if you decline

Before you pay, you may use your finished site live on your own domain for seven days at no charge. If you tell us you do not want to continue before the trial ends, we take the site down and you owe nothing. Tell us by emailing [email protected].

When charges start

The $399 setup fee and the $25 monthly hosting fee start when the site goes live as your paid site: at the end of a trial you choose to continue, or on the go-live date if you skip the trial.

Cancelling hosting

• You may cancel hosting at any time by emailing [email protected].
• Cancellation takes effect 30 days after we receive your notice.
• You will not be charged for months after that date.
• There is no long-term contract.

After the setup fee is paid, you may request a copy of the finished site files and move your site to another host if you cancel our hosting.

The setup fee after your site is live

The $399 setup fee is not refundable once the site is live as your paid site. The free sample and the free 7-day trial are how you try before you buy, so you can decide before you pay.

Fixes within 30 days of go-live

If something in the finished site does not match the scope in your agreement (for example, a page shown in the demo is missing, or a contact detail you gave us is shown wrongly), we fix it at no charge if you tell us within 30 days after go-live. These fixes do not count as revision rounds. Email [email protected] and we will reply within 1 business day.

Domain costs

If you need a domain, you pay the domain costs at cost, with no markup from us. We confirm the cost with you before we buy anything.

Questions

Email [email protected]. See also our Terms of service and Privacy policy. If you have a concern about a charge, we reply within 1 business day.